Shipping

IMPORTANT INFORMATION

All my products are made to order, which means I create them especially for you. The manufacturing time is 7 business days, and to this time you must add the shipping time, which will vary according to your location.

SHIPPING ZONES

I ship worldwide. No matter where you are, I will do my best to ensure your order arrives at your door.


SHIPPING COSTS

Shipping is free for all orders!


DELIVERY TIMES

All shipments are made from Montijo (Badajoz, Spain) and the delivery times for the different locations are as follows:

  • Spain (Peninsula and Balearic Islands): 24 – 48 hours
  • Spain (Canary Islands, Ceuta and Melilla): 8 – 10 business days
  • Europe: 1 – 4 business days
  • United Kingdom: 2 – 5 business days
  • United States and Canada: 2 – 6 business days
  • Rest of countries: 4 – 12 business days

Delivery times may vary due to holidays or unforeseen circumstances.


SHIPPING COMPANIES

I work with companies like Correos, DHL, and FedEX to ensure your order arrives in perfect condition. Depending on the destination, orders will be sent with one company or another.


ORDER TRACKING

Once I have shipped your order, you will receive an email with a tracking number and a link to track it in real time.


Returns and exchanges

CONDITIONS

I accept returns within 14 business days from when you receive your order, as long as the product is in its original condition, unused, and in its original packaging and case.
I do not accept returns or exchanges for personalized pieces, as these are unique and created especially for you.

RETURN PROCESS

Write to me at info@azzurea.com to start the return process. Once I accept your request, I will provide you with the necessary instructions to return the product.

RETURN COSTS

  • Spain: €5 will be deducted from the total refund to cover return shipping costs.
  • Rest of countries: The buyer will be responsible for choosing the shipping company of their preference and covering the return shipping costs.

REFUND

As soon as I receive and inspect the returned product, I will notify you if the refund has been approved. If everything is in order, I will issue the refund through the original payment method.

I recommend keeping your return shipping receipt until the process is complete.


EXCHANGES

If you prefer to exchange the product for another item or size, let me know by writing to info@azzurea.com. Exchanges do not apply to personalized products.


Contact

If you have any questions about shipping, returns, or the manufacturing process, don't hesitate to write to me. I am here to help:

  • Email: info@azzurea.com
  • Customer service hours: Monday to Friday from 09:00 to 19:00.